Shipping Policy
Legal disclaimer
Welcome to our online store. By placing an order through this website, you acknowledge and agree to the terms outlined below.
All mugs sold on this website are custom-made and printed on demand by SPOKE Custom Products through the fulfillment network provided by Printify. Because each product is created specifically for your order, slight variations in color, design placement, and appearance may occur due to differences in printing processes, monitor settings, and manufacturing tolerances.
We make every effort to accurately display product images, descriptions, and specifications. However, we do not guarantee that all information on the website will always be complete, current, or error-free. We reserve the right to correct errors, update information, and modify products or pricing at any time without prior notice.
Our products are intended for personal use only. Unauthorized reproduction, distribution, or commercial use of any designs, graphics, or content displayed on this website is strictly prohibited.
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services.
By using this website and placing an order, you agree to these terms and all applicable policies published on this site.
Shipping Policy
Shipping Availability
We currently ship exclusively within the United States of America (USA). Orders with shipping addresses outside the United States cannot be processed.
Order Processing Time
All products are printed on demand by SPOKE Custom Products through the Printify fulfillment network.
Production begins after an order has been successfully placed and payment has been received.
Estimated production time:
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Standard processing: 2–7 business days
Production times may vary during holidays, peak seasons, promotional events, or due to unexpected manufacturing delays.
Shipping Time
After production is completed, orders are shipped to the customer.
Estimated shipping time within the USA:
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Standard Shipping: 2–8 business days
Actual delivery times may vary depending on the destination, carrier performance, weather conditions, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Delivery destination
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Product quantity
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Package weight
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Carrier rates
The final shipping charge will be displayed before you complete your purchase.
Additional Fees and Charges
Customers shipping within the United States may be responsible for applicable:
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State and local sales taxes
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Government-imposed fees
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Address correction fees (when applicable)
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Carrier surcharges for remote or special delivery locations
These charges, if applicable, will be determined according to federal, state, and local regulations and may vary by destination.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email whenever available from the shipping carrier.
Delays and Delivery Issues
While we strive to ensure timely delivery, we cannot guarantee specific delivery dates. We are not responsible for delays caused by:
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Carrier service interruptions
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Severe weather conditions
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Natural disasters
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Customs or government actions
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Incorrect shipping information provided by the customer
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Other circumstances beyond our reasonable control
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with Printify and the shipping carrier to investigate the issue and determine an appropriate resolution.
Contact Information
For questions regarding shipping, order status, or delivery issues, please contact our customer support team through the contact methods provided on this website.